At eden our approach to returns and refunds is simple and aimed at unquestionable customer satisfaction. We will return for credit or exchange any product not accepted at time of delivery. After delivery, our return and refund policy is limited within certain guidelines.

OUR PRODUCT RETURN & REFUND POLICY: Ensures product consistency and quality. 

  • Reduces product loss.Speeds the processing and ensures accuracy on all requests for credit or exchange.
  • Ensures that product is handled in line with Food Safety Regulations.
  • Controls product returns so that any unfit product is channelled correctly.

WHEN YOUR DELIVERY ARRIVES, YOU SHOULD KNOW:

  • Your eden driver will gladly help you verify that the items delivered agree with your invoice.
  • If a product is short on delivery, your eden driver  will make an adjustment on the invoice.
  • If a product is damaged, your eden driver will make an adjustment on your invoice.
  • Once you are satisfied with your order, please pay/sign the invoice.

OUR RETURN POLICY AFTER TIME OF DELIVERY IS LIMITED

An item may be returned, after delivery, only if it meets the important following food safety guidelines:

TIME

Make all returns & credit requests within these time frames:

  • Fresh Harvest & Perishables – Point of Delivery
  • Frozen Items – Point of Delivery
  • Non-Stock Order Items – Non-returnable
  • Dry Foods – 2 days
  • Oils – 2 days
  • Bath Essentials – 2 days

PACKAGING

Products are returnable for full credit only when they are in the original package free of markings or damage,

PRODUCE & PERISHABLES

Please inspect all ready-to-eat, fresh vegetables, fresh meat, seafood and poultry products thoroughly at time of delivery. Due to product integrity and food safety concerns resulting from excessive handling, temperature control fluctuations, and other chain of product control quality issues, fresh harvest, fresh meat and poultry products are not returnable except at time of delivery.

NON-STOCK ORDER ITEMS

Non-stock order items have been sourced and purchased especially for you. Because they can’t be resold, they are not returnable except when damaged or of questionable quality at time of delivery, please inspect at point of delivery.

QUALITY

Should a product present a defect or not meet expected quality standards, kindly send a mail to experience@freshboxbyeden.com for guidance on return, replacement or refund.

At EDEN we are dedicated to providing high quality healthy products, the peace of mind and service you expect and depend upon.